Hospital’s emergency department performing above average

The emergency department at the Royal United Hospital in Bath has been recognised as performing better than expected.

Inspectors from the healthcare regulator, the Care Quality Commission, made the claim following responses to a survey in which people rated their experience of care in the department.

The number of people who rated their care as positive was found to be significantly above that of the national average.

Toni Lynch, Chief Nursing Officer, Royal United Hospitals Bath NHS Foundation Trust, said: “These are very positive results, and they are testament to the commitment and hard work of everyone in our emergency department, who go above and beyond every day for the people we care for and the people we work with.

“It was particularly pleasing to see that patients felt they were treated with dignity and respect, which reflects our trust’s values.

“We are committed to communicating well, listening and acting on what matters most to our patients, while consistently delivering the highest quality care and outcomes.”

The CQC survey looked at the experiences of people who visited the RUH’s emergency department between 1 January and 29 February 2024.