New group provides Special Educational Needs and disabilities information, advice and support service

Wiltshire Council has awarded a contract to Family Action to provide the Special Educational Needs and/or Disabilities Information Advice and Support Service (SENDIASS) from 3 April 2023, who will take over from the current provider (KIDS). The service will continue to be an important support for SEND families offering help advice and information.

Wiltshire Council and the Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (BSW ICB) have increased the investment for SENDIASS to build on the current service and keep up with the increasing demand. Work will continue to decrease waiting times over the coming months, and we are working with the new provider to ensure this meets the needs of our families and children.

Amy Brooke, Family Action, Deputy Director for Services and Innovation, South, said she was delighted about the appointment.

 “Family Action’s years of expertise, across our eight existing SENDIAS services, will enable us to provide families in Wiltshire with a service that is free, high quality, impartial and confidential.

We are looking forward to working with children and young people with SEND in Wiltshire, and their parents/carers. We will be working together to empower them to have an informed and active role in decision making, and we will ensure that they continue to receive the highest quality of support.” 

If you have questions about this change and want to discuss them you can contact Wiltshire Council at