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BSW collaboration to develop new resources to support the discharge process from hospital

Colleagues from across the BSW health and care system have worked together to develop and launch new resources to help health and care professionals provide hospital patients, as well as their families and carers, with extra support before and during their onward care journey.

New resources are now available to help health and care professionals provide extra support before and during onward care journeys..

The work is the culmination of effort from many colleagues from across the BSW System in local authorities, Voluntary, Community and Social Enterprise (VCSE) groups and acute partners who are involved in the discharge process.

The resources are in response to recent MADE events, where colleagues working in the local health and care system stated that more needs to be done to improve the wider understanding around complex discharge pathways and processes. Many have said the current approach to discharge is confusing and has led to stressful situations for both staff and patients.

A new programme of work, Caring Steps Together, was established to address these issues. Gill May, ICB Chief Nurse introduces the programmes in this video.

Months of extensive research with patients and their families, along with colleagues working across acute and community hospital settings, as well as the voluntary sector, has yielded significant insights into the impact and nature of the issues and presented ideas on how to address them.

The programme was launched last week across our acute hospitals, to showcase to staff the new resources to help support patients, their families and carers to understand the process of leaving hospital and the other services that are available to provide support in the community and training materials for colleagues in print and digital formats. All the resources can be viewed and downloaded on the BSW Together website.

Emma Higgins, Associate Director of Wiltshire Integrated Care Alliance Programme and Delivery Lead at BSW Integrated Care Board said:

“These new resources will help patients, their families and carers to be informed and engaged with their onward journey out of hospital and future care needs. They will also prove to be incredibly useful to the health and care professionals working to support those leaving our hospitals and I’d like to thank the many colleagues across the BSW system who have worked so effectively together during their development .”

Thank you to all of the staff involved:

Some photos from the launch events