Our guide outlines how you can get health advice and support this Christmas and New Year.
The NHS is always here to help you – but people are being asked to use services wisely to make sure you can get the most appropriate support and help us to help you.
We want to make sure you get seen in the right place, at the right time by the right healthcare professional.
If you are not sure what help you may need, 111 online can advise. There are also pharmacies which are open across the area during the festive period and in the evening.
Self care
Self care starts with looking after your health to make sure you stay well. Many minor illnesses and injuries can be cared for at home, with no need to visit your GP, such as coughs, grazes, and sore throats.
The NHS website has clinical advice on the symptoms and treatment for hundreds of common illnesses.
You can prepare for common illnesses and injuries by keeping your medicine cabinet well-stocked all year round. Find out what to keep in your medicine cabinet.
If you need to request a limited emergency supply of a medicine you’ve completely run out of you can use the Emergency Prescriptions service.
Pharmacies
Pharmacists are trained medicine experts who can give you advice on treating a range of common childhood conditions and minor injuries such as: sore throat, coughs, colds and flu, earache and skin rashes.
You don't need to make an appointment to visit your local pharmacist, and many pharmacies are open during the evening and at weekends. At all other times please use our pharmacy finder.
| Pharmacy | Street Address | Phone | Monday | Tueday | Wednesday | Friday | Saturday | Sunday |
| Midsomer Dispensing Ltd | 98 High Street,Midsomer Norton, Radstock, BA3 2DE, 01761 568202 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 09:00-19:00 | 09:00-19:00 |
| Keynsham Healthcare Ltd | 15 Station Road, Keynsham, BS31 2BH, 0117 329 4355 | 08:30-20:00 | 08:30-20:00 | 08:30-20:00 | 08:30-20:00 | 08:30-20:00 | 09:00-20:00 | 10:00-16:00 |
| Bristol Pharma Ltd | The Avenue, Combe Down, BA2 5EG, 01225 833195 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | Closed | Closed |
| Taw Hill Healthcare Ltd | 24 Aiken Road, Taw Hill, Swindon, SN25 1UH, 01793 726736 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | Closed | Closed |
| ISM Pharma Ltd | Pharmacy Department, Swindon NHS Health Centre, 1 Islington Street, Swindon, SN1 2DQ, 01793 616280 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | Closed | Closed |
| WYL Enterprises | Home Ground Surgery, Thames Avenue, Swindon, SN25 1QQ, 01793 727866 | 05:00-20:00 | 05:00-20:00 | 05:00-20:00 | 05:00-20:00 | 05:00-20:00 | 05:00-20:00 | 08:00-18:00 |
| Homeground Care (Sherwood) | Unit 75 BSS House, Cheney Manor Industrial Estate, Swindon, SN2 2PJ, 01793 538333 | 09:30-19:00 | 09:30-19:00 | 09:30-19:00 | 09:30-19:00 | 09:30-19:00 | Closed | Closed |
| Wm Morrisons Supermarkets Plc | Thames Avenue, Haydon Wick, Swindon, SN25 1QQ, 01793 705322 | 9:00-19:00 | 9:00-19:00 | 9:00-19:00 | 9:00-19:00 | 9:00-19:00 | 9:00-17:00 | Closed |
| Tesco Stores Ltd | Ocotal Way, Swindon, SN1 2EH, 01793 304066 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 10:00-16:00 |
| Boots UK Ltd | Unit 5-6, Greenbridge Retail Park, Stratton Road, Swindon, SN3 3SG, 01793 423838 | 09:30-20:00 | 09:30-20:00 | 09:30-20:00 | 09:30-20:00 | 09:30-20:00 | 09:30-13:30 14:30-19:00 |
10:30-16:30 |
| H G Hanks Ltd | 261 Cricklade Road, Gorse Hill, Swindon, SN2 1AE, 01793 522430 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 09:00-12:00 | Closed |
| H A McParlands (Chemists) Ltd | 25 Newburgh Place, Home Farm, Highworth, SN6 7DN, 01793 861392 | 09:00-12:45 14:00-19:00 |
09:00-12:45 14:00-19:00 |
09:00-12:45 14:00-19:00 |
09:00-12:45 14:00-18:30 |
09:00-12:45 14:00-18:30 |
Closed | Closed |
| Boots UK Ltd | North Swindon District Centre, Orbital Shopping Park, Thamesdown Drive, Swindon, SN25 4AN, 01793 728569 | 09:00-14:00 15:00-19:00 |
09:00-14:00 15:00-19:00 |
09:00-14:00 15:00-19:00 |
09:00-14:00, 15:00-19:00 |
09:00-14:00 15:00-19:00 |
09:00-13:30 14:30-16:00 |
10:30-15:00 |
| Gorgemead Ltd | Abbey Meads Medical Center, Elstree Way, Haydon, Swindon, SN25 4YX, 01793 704165 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 09:00-12:00 | Closed |
| Lloyds Pharmacy Ltd | St Chads Surgery, Gullock Tyning, Midsomer Norton, BA3 2UH, 01761 412249 | 09:00-19:00 | 09:00-19:00 | 09:00-19:00 | 09:00-19:00 | 09:00-19:00 | 09:00-13:00 | Closed |
| Lloyds Pharmacy Ltd | St Margarets Chase, Highworth Road, Swindon, SN3 4BF, 01793 822181 | 09:00-18:45 | 09:00-18:45 | 09:00-18:45 | 09:00-18:45 | 09:00-18:45 | 09:00-13:00 | Closed |
| Asda Stores Ltd | Orbital Shopping Park, Abbey Meads, Swindon, SN25 4BG, 01793 707801 | 09:00-20:00 | 09:00-20:00 | 09:00-20:00 | 09:00-20:00 | 09:00-20:00 | 09:00-20:00 | 10:00-16:00 |
| Swindon Dispensary Ltd | Hawthorne Medical Centre, May Close, Swindon, SN2 1UU, 01793 976363 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-21:00 |
| Asda Stores Ltd | West Swindon District Centre, Tewkesbury Way, Swindon, SN5 7DL, 01793 758010 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-21:00 | 10:00-16:00 |
| Sparcells Pharma Ltd | Midwinter Close, Peatmoor, Swindon, SN5 5AN, 01793 877760 | 08:30-18:30 | 08:30-18:00 | 08:30-18:00 | 08:30-18:30 | 08:30-18:30 | Closed | Closed |
| Boots UK Ltd | 14-16 The Avenue, Warminster, BA12 9AA, 01985 219027 | 09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
Closed | Closed |
| St Aldhelm's Pharmacy Ltd | Roundstone Surgery, Polebarn Circus, Trowbridge, BA14 7EG, 01225 759850 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 09:00-12:00 | Closed |
| Lloyds Pharmacy Ltd | Hathaway Medical Centre, Middlefield Road, Chippenham, SN14 6GT, 01249 449142 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 08:00-22:30 | 09:00-22:00 |
| Wm Morrisons Supermarkets Plc | Cepen Park North, Malmesbury Road, Chippenham, SN14 6UZ, 01249 464241 | 09:00-13:00 14:00-19:00 |
09:00-13:00 14:00-19:00 |
09:00-13:00 14:00-19:00 |
09:00-13:00 14:00-19:00 |
09:00-13:00 14:00-19:00 |
09:00-13:00 14:00-18:00 |
10:00-16:00 |
| Tesco Stores Ltd | Bourne Centre, Southampton Road, Salisbury, SP1 2NY, 03456 779592 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 10:00-16:00 |
| Boots UK Ltd | The Shires Gateway, 32-34 Bythesea Road, Trowbridge, BA14 8FZ, 01225 752068 | 08:00-00:00 | 08:00-00:00 | 08:00-00:00 | 08:00-00:00 | 08:00-00:00 | 08:00-00:00 | 10:30-16:30 |
| Novuspharma (UK) Ltd | 30-32 North Street, Calne, SN11 0HH, 01249 812889 | 07:00-21:30 | 07:00-21:30 | 07:00-21:30 | 07:00-21:30 | 07:00-21:30 | 07:00-21:30 | 08:00-21:00 |
| Gompels Ltd | Spa Medical Centre, Snowberry Lane, Melksham, SN12 6UN, 01225 703183 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | Closed | Closed |
| Tesco Stores Ltd | County Way, Trowbridge, BA14 7AQ, 01225 572604 | 08:00-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-22:00 | 10:00-16:00 |
| Boots UK Ltd | Unit 8 Stonehenge Walk, The Centre, Amesbury, SP4 7DB, 01980 623893 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-13:00 | Closed |
| Asda Stores Ltd | Bradford Road, Melksham, SN12 8LQ, 01225 491400 | 08:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-23:00 | 07:00-22:00 | 10:00-16:00 |
| Wm Morrisons Supermarkets Plc | 15-16 Estcourt, Devizes, SN10 1LA, 01380 720615 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 08:00-20:00 | 09:00-19:00 | 10:00-16:00 |
| Day Lewis PLC | Station Approach, Bradford on Avon, BA15 1DQ, 01225 862353 | 08:30-13:00 14:00-18:30 |
08:30-13:00 14:00-18:30 |
08:30-13:00 14:00-18:30 |
08:30-13:00 14:00-18:30 |
08:30-13:00 14:00-18:30 |
Closed | Closed |
| Coralberry Ltd | 10 High Street, Box, SN13 8NN, 01225 742552 | 09:00-13:00 14:15-18:30 |
09:00-13:00 14:15-18:30 |
09:00-13:00 14:15-18:30 |
09:00-13:00 14:15-18:30 |
09:00-13:00 14:15-18:30 |
09:00-13:00 | Closed |
| Lloyds Pharmacy Ltd | Giffords Primary Care Centre, Spa Road, Melksham, SN12 7EA, 01225 703140 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 09:00-12:00 | Closed |
| Gorgemead Ltd | Unit 19, Boroughfields Shopping Centre, Royal Wootton Bassett, SN4 7AX, 01793 852472 | 09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-18:30 |
09:00-13:00 14:00-17:30 |
Closed |
| Shaunaks Ltd | White Horse Health, Mane Way, Westbury, BA13 3FQ, 01373 888088 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 08:30-18:30 | 09:00-12:00 | Closed |
| Boots UK Ltd | 100 High Street, Cricklade, SN6 6AA, 01793 750226 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-18:30 | 09:00-14:00 | Closed |
| Tanday Pharmacy Ltd | Fisherton House, Fountain Way, Wilton Road, Salisbury, SP2 7FD, 01722 328288 | 09:00-14:00 14:30-18:30 |
09:00-14:00 14:30-18:30 |
09:00-14:00 14:30-18:30 |
09:00-14:00 14:30-18:30 |
09:00-14:00 14:30-18:30 |
Closed | Closed |
| Boots UK Ltd | Primary Care Centre, Priory Way, Burton Hill, Malmesbury, SN16 0FB, 01666 826115 | 06:30-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-22:30 | 06:30-20:30 | 10:00-16:00 |
NHS 111 online
NHS 111 online can give you advice when you have an urgent healthcare need that is not life threatening.
It is available 24 hours a day, 365 days a year.
After answering questions about your main symptom, you can find out when and where to get help. If you need it, a clinician will contact you.
When should you use the service?
- You need medical help fast, but it’s not a 999 emergency
- You don’t know who to call for medical help
- You don’t have a GP to call
- You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
- You require health advice or reassurance about what to do next
NHS 111
NHS 111 is there for you when you have an urgent healthcare need that is not life threatening.
Use NHS 111 online if you can in the first instance. After answering questions about your main symptom, you can find out when and where to get help. If you need it, a clinician will contact you.
If you cannot use the online service, dial 111 free from any landline or mobile phone. Trained call advisors will ask you a series of questions to assess your symptoms and then direct you to the local healthcare service that’s right for you. If the NHS 111 team think you need an ambulance, they will send one immediately.
When should you use the service?
- You need medical help fast, but it’s not a 999 emergency
- You don’t know who to call for medical help
- You don’t have a GP to call
- You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
- You require health advice or reassurance about what to do next
Minor Injury Units (MIU) and Urgent Treatment Centres (UTC)
If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.
There are three urgent treatment centres in our region, run by experienced clinicians who can treat minor illnesses and injuries, such as:
- fractures and lacerations
- insect and animal bites
- stitches (sutures)
- dressing care
- minor cuts and bruises
- minor burns and strains
Appointments for urgent treatment centres are accessed by visiting NHS 111 online or calling NHS 111. Patients attending the Emergency Department may be seen by a triage nurse and given an urgent treatment centre timed arrival slot if appropriate.
Chippenham Community Hospital
Chippenham, Rowden Hill, SN15 2AJ
The MIU is open 7 days a week from 8am to 8pm
Visit the Wiltshire Health and Care website for more information.
Paulton Hospital
Salisbury Road, Bristol BS39 7SB
The MIU is open 7 days a week from 8am to 7pm
Visit the Community Health and Care Services website for more information.
Trowbridge Community Hospital
Trowbridge, Adcroft Street, BA14 8PH
The MIU is open 7 days a week from 8.30am to 4.00pm
Visit the Wiltshire Health and Care website for more information.
Can a Minor Injury Unit help me?
MIUs are run by experienced clinicians and are available to treat non-life-threatening injuries, such as:
- Minor cuts and lacerations
- Dog and cat bites
- Bruises
- Strains and sprains
- Simple fractures and dislocations (X-ray service usually available between 9am and 4.15pm)
- Minor burns and scalds
- Minor head injuries – however new increased confusion, any loss of consciousness and intoxication can not be treated in an MIU
- Minor eye injuries
- Splinters and other foreign bodies in the skin, the eye, ear or the nose
MIUs do not treat babies under one year old and are not specifically equipped to treat more serious conditions such as:
- Stab wounds
- Chest pain
- Shortness of breath
- Confusion and change in consciousness
Royal United Hospitals Bath, Combe Park, Bath, Avon BA1 3NG
Visit the Royal Unit Hospitals Bath website to find out more.
Salisbury Walk-in Health Centre
- Monday – Friday, 6.30pm – 10pm
- Saturday – Sunday and bank holidays, 8am – 8pm
Millstream Medical Centre, Avon Approach, Salisbury SP1 3SL
Visit the Salisbury walk-in centre website to find out more.
The Urgent Treatment Centre is open 7.00am – 10.00pm.
Great Western Hospital, Marlborough Road, Swindon SN3 6BB
Visit the Great Western Hospital Swindon to find out more.
Can a walk-in or urgent treatment centre help me?
If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.
There are three urgent treatment centres in our region, run by experienced clinicians who can treat minor illnesses and injuries, such as:
- fractures and lacerations
- insect and animal bites
- stitches (sutures)
- dressing care
- minor cuts and bruises
- minor burns and strains
Appointments for urgent treatment centres are accessed by visiting NHS 111 online or calling NHS 111. Patients attending the Emergency Department may be seen by a triage nurse and given an urgent treatment centre timed arrival slot if appropriate.
Emergency and life-threatening care
Only use A&E for life-threatening situations
A&E departments provide immediate care for people with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
If it is a genuine emergency, where someone is seriously ill or injured and their life is at risk, call 999 and don’t panic.
You can contact emergency services via SMS if you are deaf, hearing impaired or have a speech impediment. Visit the emergencySMS website for more information or to register your phone.
Not sure what to do?
If you need medical help fast, but it’s not a 999 emergency; or you want advice about treating your child's symptoms at home; or you need to access a local medical service but you're not sure which one, start with NHS 111.
NHS 111 is available 24 hours a day, 365 days a year. Visit the NHS 111 website or call 111 free from your landline or mobile phone.
Trained advisors will ask you a series of questions to assess your child’s symptoms and then if necessary, book an appointment for you to attend the local healthcare service that’s right for them. If the NHS 111 team think you need an ambulance, they will send one immediately.