Improvement: Downloadable Tools



There are a lot of tools, techniques and methods in improvement, the key ones to get you started are the A3 Thinking Worksheet and a PDSA Worksheet.

Find out more in the QI ‘at a glance’ guide that shows a number of different improvement techniques.

Tools and Techniques

A3 Thinking

How to take individuals and teams through the process of agreeing the problem or opportunity, current state and identifying a future state with an action plan

Fishbone Analysis

Use this to determine why a particular problem is occurring


A systematic approach to testing ideas for making improvements. This will help you identify, carry out and evaluate the changes you make

Quick Guide to QI


QI Workbook